At Alaric Gadgets, we aim to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help through our straightforward return and refund process.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Products that show signs of wear, damage, or missing parts not due to our error will not be accepted for return.
Return Process
To initiate a return, please contact our support team at [email protected] with your order number, item details, and reason for return. Once your return request is approved, we will provide you with the return instructions. Customers are responsible for the cost of return shipping unless the item received was defective or incorrect.
Refunds
After we receive and inspect your returned item, you will be notified via email about the status of your refund. If approved, a refund will be issued within 5–7 business days through your original payment method or as store credit, depending on your preference.
Non-Returnable Items
Certain items, such as personal care gadgets, wearables with opened packaging, and accessories that come in sealed containers, are not eligible for return due to hygiene or safety reasons.
Defective or Wrong Items
If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 3 days of delivery. We will arrange a replacement or a full refund after verifying the issue.
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].
Late or Missing Refunds
If you haven’t received your refund after the stated time frame, please check your payment method or contact your financial institution. If the issue persists, email us at [email protected] for assistance.
Contact Us
For any questions related to refunds or returns, please reach out to:
Email: [email protected]
